Welcome to Figures Sales Store, where legends come to life in your collection! We’ve compiled answers to the most common questions about our collectibles, shipping, payments, and more. Can’t find what you’re looking for? Our support team is always ready to help!
📦 Shipping & Delivery
What shipping options do you offer?
We offer two premium shipping options designed specifically for collectors:
- Standard Shipping ($12.95) – Uses premium carriers like DHL or FedEx for faster delivery (10-15 days after dispatch)
- Free Shipping – Available on orders over $50 via EMS (15-25 days after dispatch)
How long does order processing take?
All orders are processed within 1-2 business days. You’ll receive a confirmation email with order details, followed by a shipping notification with tracking information once your figures begin their journey to you.
Do you ship to my country?
We proudly offer global delivery service to most countries worldwide. However, due to logistical constraints and customs regulations, we currently cannot ship to Asia and select remote areas. We apologize for any inconvenience this may cause.
Can I track my order?
Absolutely! Standard shipping includes full tracking through DHL or FedEx, while free shipping offers basic tracking via EMS. You’ll receive tracking information once your order ships.
🎯 Products & Collections
What types of collectibles do you offer?
We specialize in meticulously crafted action figures from your favorite music legends and cinematic heroes. Our collections include bands, movies, and exclusive figures that bring legends to life in your collection.
How are the figures packaged?
Every collectible is carefully packaged with collector-grade materials to ensure your Iron Maiden Eddie or Darth Vader figure arrives in pristine condition, ready to take its place of honor in your collection.
Do you offer exclusive or limited edition figures?
Yes! We frequently offer exclusive collectibles, especially during peak seasons like Black Friday. These limited editions are highly sought after by serious collectors worldwide.
💳 Payments & Orders
What payment methods do you accept?
We accept all major credit cards and secure payment methods: Visa, MasterCard, JCB, and PayPal.
Is my payment information secure?
Absolutely. We use industry-standard encryption and security measures to protect your payment information. Your financial data is always safe with us.
Can I modify or cancel my order?
Orders can only be modified or cancelled within the first 24 hours after placement. Please contact us immediately at [email protected] if you need to make changes.
🔄 Returns & Exchanges
What is your return policy?
We stand behind the quality of every figure in our collection. If you need to return an item for any reason, you have 15 days from the delivery date to initiate a return.
How do I start a return?
Please contact our support team at [email protected] to start the return process. We’ll guide you through each step and ensure a smooth experience.
What condition must items be in for returns?
Returned items must be in their original condition with all packaging and accessories. Collector-grade packaging must be intact and undamaged.
🌍 International Orders
Are there any additional fees for international orders?
International customers are responsible for any customs duties, taxes, or import fees that may apply in their country. These are not included in our shipping costs.
Why might my delivery be delayed?
Delivery times are estimates and may vary due to customs processing, weather conditions, or other factors beyond our control. During peak seasons, processing times may extend slightly due to high demand.
What if my package is lost or damaged during shipping?
While we take every precaution with our collector-grade packaging, if your package is lost or damaged, please contact us immediately at [email protected] and we’ll work with the carrier to resolve the issue.
Still Have Questions?
Our collector support team is here to help! Reach out to us at:
📧 Email: [email protected]
📍 Address: 3815 Williams Street, Anchorage, US 99508
We’re committed to ensuring your collecting experience is legendary!
Figures Sales Store – Where Legends Come to Life in Your Collection
Bringing music and movie legends to collectors worldwide since 2023