Welcome, Collector! At Figures Sales Store, we want every legend in your collection to meet your highest expectations. If your purchase doesn’t bring your favorite characters to life as promised, we’re here to make it right.
Our Return & Exchange Promise
We offer a 15-day return window from the date you receive your items. Whether you need a different figure or a full refund, our dedicated collector support team will ensure your experience remains legendary.
Return & Exchange Process
Step 1: Initiate Your Request
Contact us within 15 days of receiving your order at [email protected] with the subject line “Return/Exchange Request”. Use the template below to ensure we have all necessary information.
Step 2: Wait for Authorization
Our collector support team will respond within 2-3 business days with a Return Merchandise Authorization (RMA) number and shipping instructions.
Step 3: Package and Ship
Include the RMA number on your package and ship to:
Figures Sales Store Returns
3815 Williams Street
Anchorage, US 99508
Please use a trackable shipping method and insure your package.
Step 4: Processing
Once we receive your return, we’ll inspect the items and process your request within 5-7 business days.
Return Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Email Content:
Dear Figures Sales Store Collector Support,
I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date].
Item(s) to return/exchange:
– Product Name: [Product Name]
– Quantity: [Quantity]
– Reason: [Please describe the issue]
Preferred resolution:
[ ] Full refund
[ ] Exchange for [Product Name]
[ ] Store credit
My contact information:
Full Name: [Your Full Name]
Email: [Your Email]
Phone: [Your Phone Number]
Thank you for your assistance.
Sincerely,
[Your Name]
Refund Information
Once your return is approved:
- Processing Time: 5-7 business days after we receive your return
- Refund Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Shipping Costs: Original shipping fees are non-refundable
- International Refunds: Please allow additional time for international payment processing
Non-Returnable Items
To preserve the collectible value and ensure authenticity, the following items cannot be returned or exchanged:
- Opened T-shirts (due to hygiene reasons)
- Damaged packaging that affects collectible value
- Items modified or customized after purchase
- Products without original packaging and tags
Note: All returns must be in original condition with tags and packaging intact.
Exchange Policy
We happily accept exchanges for:
- Different size or color (subject to availability)
- Defective items (we’ll cover return shipping)
- Wrong items shipped (we’ll cover all shipping costs)
Need Help with Your Return?
Our collector support team is here to assist you!
Email: [email protected]
Response Time: 2-3 business days
Store Address: 3815 Williams Street, Anchorage, US 99508
Remember: We’re collectors too, and we understand the importance of perfect additions to your collection. We’re committed to ensuring every figure from our store is worthy of displaying alongside your legends.